Refund policy

Returns, Refunds & Cancellations

Order Cancellations

• Orders that have not yet shipped may be cancelled subject to a 5% cancellation fee
• This fee covers merchant processing charges and is non-refundable under all circumstances, including shipping delays

Returns

• Products may be returned within 7 days of receipt
• A Return Authorization (RA) Number must be obtained by calling our customer service team before initiating any return
• A 20% restocking fee applies to all returns
• Original shipping charges are non-refundable
• Customer is responsible for return shipping costs

Important Notes

• All fees and charges outlined in this policy are non-negotiable
• Returns received without an RA Number may be refused
• Return Authorization Numbers must be clearly marked on the outside of return packages

Contact our customer service team at 317-919-9662 to obtain a Return Authorization Number or to schedule warranty service.